Refund Policy
We want you to feel good about buying detailed scorecards. This page explains when refunds apply.
1. What you are buying
Detailed scorecards are delivered as downloadable JSON or PDF reports. Each download consumes one report credit from your account. Credits are non-transferable and expire 12 months after purchase unless stated otherwise.
2. 14-day refund window on unused credits
If you have not used any credits from a purchase, you can request a full refund within 14 days of the transaction. Once a pack is partially consumed, we will pro-rate the refund for any remaining unused credits within the same 14-day window, at our discretion.
3. Consumed credits are non-refundable
Because report content is delivered immediately on download, credits that have been consumed are not refundable, except where the downloaded report was technically corrupted or materially wrong. In those cases we will re-issue the credit or a replacement report free of charge.
4. Duplicate or unauthorized charges
If you see a duplicate charge or you believe a purchase was unauthorized, email support within 60 days. We will investigate, coordinate with Stripe, and issue a refund where appropriate.
5. How to request a refund
Email support@knowyourpms.com with the subject Refund request, including your account email, the date of the purchase, and the Stripe receipt or order ID. We aim to respond within 2 business days and to process approved refunds to the original payment method within 5–10 business days.
6. Taxes and currency
Refunds are issued in the original currency of the charge (INR or USD). Any foreign exchange differences between the charge and the refund are handled by your card issuer and are not compensated by us. Applicable taxes are refunded according to the rules of your payment processor.
7. Changes to this policy
We may update this policy to reflect new products (for example, subscriptions or team plans). The version in effect at the time of your purchase applies to that purchase. See our Terms of Use for more.